Returns and Refunds Policy
Change of Mind Returns
If your item was purchased in error, or you've simply changed your mind, Nathan Sports offers a number of returns options. To see if your order is eligible for return please check below:
- We must be contacted within 30 days of your receipt of the item and advised you wish to return it.
- The item must then be returned within 14 days after we have responded to your email request for return. We recommend you send in a tracked Australia Post Satchel.
- The item must be returned in original re-saleable condition with all packaging intact.
- The item must be securely packed to ensure it is received back by us in original and re-saleable condition. Please include your original invoice and the email correspondence authorising your return.
- We offer a free exchange for a different size/colour/ product, or a store credit, to the full value of items you have ordered. If after this you wish to exchange your item for a second or subsequent time, an exchange fee of $19.95 will apply for each exchange.
- Should you elect not to receive a store credit but prefer a refund to the same funding source (credit card/bank account/PayPal account) from which you paid, a fee of $19.95 to cover our costs of bank fees, shipping and reshelving the item applies. This will be deducted from the refund provided.
- Shipping charges are unable to be refunded whether a store credit or cash refund.
If you think there is a fault with an item you have just received, please contact Nathan Sports at firstname.lastname@example.org immediately with information about the fault, including photos where appropriate.
Mispicks or Missing Items
Should your order be missing an item, or your have received an incorrect item, please email us immediately at email@example.com so we may rectify (at no cost to yourself). We generally recommend including a photo of the item missing or incorrectly received. We weigh all items before dispatch so we can check quickly once we hear from you.
I Want To Cancel or Change My Order
Orders placed with Nathan Sports are processed quickly so that you can get your items as soon as possible. Contact us immediately if you wish to cancel or change your order. Once an order has been dispatched, that order cannot be changed or cancelled. Please refer to the returns and refunds policy for more information on how to proceed.