***All orders are currently experiencing a 5 day shipping delay***
FREE EXPRESS SHIPPING on all orders over $150

SHIPPING INFORMATION

CURRENT COVID-19  IMPACTS ON AUSTRALIA POST CLICK HERE

All products are shipped from our Melbourne warehouse with Australia Post every Monday, Wednesday and Friday (same day shipping cutoff 12pm)
Standard Post: FREE (minimum purchase $30)
Express Post: $12.00

All orders are shipped within 3 working days. If you have not received an order within 10 days, please notify us by email at: sales@ballbrands.com.au

RETURNS & EXCHANGES

If our gear fails to deliver, we will fully stand behind that product. If it fails to deliver on its one thousand and first wearing, we would consider that "reasonable wear and tear." Rather than shutting the door on returns after 30 days, we prefer to be flexible and judge each situation individually.

If you wish to return or exchange your order for a different size, color or style, please reference the following processes and steps:

RETURNS PROCESS

To return an item, please send it to:

18/20 Duerdin Street, Clayton VIC 3168

And also include the following information:

REFUND AND RETURNS

Your satisfaction is our first priority at Ball Brands Pty Ltd. If your item is faulty upon receipt or is not as described, we will gladly exchange the item or refund your credit card. All returns are subject to us receiving the item back within 30 days of purchase. Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an unused and saleable condition.